Frequently Asked Questions

Most residential roof replacements in Orlando take one to three days from tear-off to final cleanup. Larger homes, steep pitches, or roofs with multiple layers add time. Weather can delay work, especially during summer afternoon thunderstorms, which are common in the Orlando area from June through September. Here's how the process works: we tear off the old material, inspect and replace damaged decking, install underlayment and flashing, then lay the new shingles and clean up. You'll get photo updates before and after.

We keep repair slots open during our business hours, Monday through Friday 7:00 AM to 7:00 PM and Sunday 7:00 AM to 7:00 PM, so a small leak or missing shingle can often be addressed within a day or two. The honest answer is that scheduling depends on current demand and weather. If you have an active leak, tarping is the immediate step to stop water intrusion while we schedule the permanent repair. Call (448) 218-0800 and a live coordinator will get you on the schedule.

Yes, estimates are free. We inspect your roof, document the condition with photos, and give you a written line-item price before any work starts. You'll know the material cost, labor, tear-off fees, and any decking repairs up front. No verbal ballparks that change later. No surprise add-ons. If you want to compare our number against other Orlando roofing companies, you'll have everything in writing to do it fairly.

No, barring hidden damage we can't see until the old roof comes off. If we find rotted decking or failed flashing underneath, we'll show you photos, explain the issue, and get your approval on the additional cost before proceeding. That's the only scenario where the number moves. Every job gets a written price first, and we don't file change orders for things we should have caught during the estimate. You approve everything before we spend your money.

No, but many Orlando homeowners choose to be there for the first hour so we can walk the property together and confirm the plan. After that, you can leave. We send photo updates of the work as it progresses, and we'll text you a digital invoice you can pay from the link when the job is done. If you're out at work in downtown Orlando or running errands in Winter Springs, everything still moves forward without phone tag.

We work with GAF, Owens Corning, and CertainTeed products, three of the most proven shingle manufacturers in the roofing industry. Each has product lines built for Florida's climate: high wind ratings, UV resistance, and algae protection that matters in our humidity. The right brand for your home depends on your budget and the roof's pitch. During your estimate, we'll show you physical samples so you can see the texture and color against your house before deciding.

For most Orlando homes, yes. Architectural shingles are thicker than three-tab, hold up better to wind uplift during summer storms, and carry longer manufacturer warranties, often 30 years to lifetime. They also look better, with a dimensional profile that adds curb appeal to homes in neighborhoods like Wekiwa Springs and Horizon West. The cost difference is modest, usually a few hundred to a couple thousand dollars on an average roof. Most homeowners we work with choose architectural for the longevity.

Architectural asphalt shingles with a high wind rating are the most common choice for Orlando homes, balancing cost, durability, and insurance acceptance. Metal roofing is a strong upgrade for homeowners who want maximum lifespan and storm resistance, though it costs more up front. Clay and concrete tile exist in some newer subdivisions around Horizon West and St. Cloud, but they're heavy and expensive to repair. We can walk you through the trade-offs for your specific home and budget.

Yes. Manufacturer warranties for GAF, Owens Corning, and CertainTeed products are tied to proper installation, not to a specific company. As long as the roof is installed to the manufacturer's specifications, which we follow, the material warranty applies. Workmanship is separate from manufacturer defects, and that's where our own written guarantee covers the installation itself. We'll explain exactly what's covered, by whom, and for how long before you sign anything.

Every pro working under our name is required to hold the license and insurance the state of Florida requires for roofing work. That means liability coverage and workers' compensation, so you're protected if anything goes wrong on your property. We're happy to provide proof of coverage before starting your job. If you're comparing Orlando roofing companies, ask every one of them for the same documentation. Anyone who hesitates is a risk.

No. Florida has strict licensing requirements for roofing contractors, and unlicensed workers put you at financial and legal risk. If someone gets hurt on your roof and the contractor doesn't carry workers' compensation, you can be held liable. If the work fails, you have little recourse. The Florida Department of Business and Professional Regulation maintains a license lookup tool, and we encourage every homeowner to use it. A cheap unlicensed roofer is almost never cheap in the long run.

Yes. Roof replacements in Orlando and Orange County require permits, and we pull them as part of the job. The permit ensures the work gets inspected by the city or county to confirm it meets current Florida Building Code standards, including wind mitigation requirements that affect your insurance premiums. We handle the paperwork, schedule the inspection, and make sure it passes before we call the job done. It's part of doing the work right, not an optional add-on.

An active leak in hurricane season is a genuine emergency, and the first step is stopping water intrusion by tarping the affected area. We can assess the damage, install tarping if needed, and schedule the permanent repair. During peak storm season, the volume of calls in Orlando rises fast, so the earlier you call, the better your scheduling options. If water is coming through your ceiling, turn off electricity to that room and move valuables before calling us at (448) 218-0800.

First, make sure everyone in the home is safe and stay out of the damaged area until the structure can be assessed. If the roof is compromised, don't go inside the room below it. Take photos from outside if you can do so safely, then call us. We'll assess the structural damage, tarp any openings, and put together a repair plan. Branches are common after Orlando thunderstorms, and we deal with them regularly across Pine Hills, Longwood, and throughout Orange County.

Our Orlando hours are Monday through Friday 7:00 AM to 7:00 PM, and Sunday 7:00 AM to 7:00 PM. We're closed on Saturdays. During those hours, a live coordinator answers the phone and connects you with the local team, no phone tag, no voicemail loop. If you call outside those hours, leave a message and we'll get back to you the next business day. Call (448) 218-0800 during open hours for the fastest response.

Our workmanship warranty covers the installation itself. If something we did fails, we come back and fix it. The specifics, including the length of coverage, are put in writing before your job starts so there's no ambiguity. Separate from workmanship, the shingle manufacturer covers material defects under their own warranty terms. We'll explain both coverages clearly during your estimate so you know exactly what's protected, by whom, and for how long.

The Relay Visibility Guarantee is the standard every Crestview Roofing location works to. It means you get a live arrival time you can track, photo updates of the work before and after, a written price before anything starts, and a digital invoice you can pay from your phone. The whole point is transparency. You always know who is coming, when they'll be there, and what it will cost. That's the experience we deliver on every roofing job in Orlando.

The warranty terms are written into your contract before the job starts, with the coverage period clearly stated. There's no verbal promise involved. The guarantee is backed by Crestview Roofing and the Relay Home Co. standard, which every location works to. If something fails that falls under our workmanship coverage, call us at (448) 218-0800 and we'll send someone out to look at it. The best warranty is one you never have to use, but it matters that it's in writing.

For anything beyond a simple visual inspection or gutter cleaning, no. Walking on a roof, especially a steep one, is dangerous work. High-tension tools, heat exposure, and fall risk are real hazards, and Florida's afternoon thunderstorms make roofs slick without warning. We recommend homeowners look for signs of trouble from the ground, missing shingles, granule buildup in gutters, dark streaks on the ceiling, and let a trained professional handle anything requiring ladder work. Your safety is worth more than the repair cost.

Three things matter most in this climate: ventilation, debris removal, and prompt repairs. Proper attic ventilation keeps heat from baking your shingles from underneath, which is huge in Orlando summers. Clearing leaves and branches from the roof and gutters prevents water from pooling and wood from rotting. And fixing small problems early, a lifted shingle, a small flashing gap, prevents the kind of water damage that shortens a roof's life. Annual inspections catch issues before they become expensive.

Yes. Florida insurers often require roof inspections before renewal, and the reports use terminology that's not always clear to homeowners. If you've received a notice about your roof's condition or remaining life, we can review the report with you, inspect the roof ourselves, and explain what your options are. In some cases, the issue is minor and easily fixed. In others, replacement is the only path to keeping your policy active. We deal with this constantly in Orlando and can walk you through it step by step.

Written by Dylan Pace, Owner at Crestview Roofing Co Orlando, serving Orlando and surrounding communities since 2000.