Our Guarantee & Warranty - Crestview Roofing Co Orlando

The Crestview Roofing Co Orlando Guarantee

We started Crestview Roofing Co in 2000 with a simple operating rule that hasn’t changed since: if we put our name on a roof, we stand behind it. For Orlando homeowners, that means every repair carries the 365-Day Done Right Promise. If any covered repair fails within 365 days, we correct it at no charge. No fine print, no prorated nonsense, no “that’s normal wear and tear” conversation. The guarantee is written, included with every job, and backed by a free second visit if something isn’t right. That’s the whole point of the Relay Visibility Guarantee, the standard we built the company around. You see the work. You see the price. You see the documentation. And if it’s not done right, we make it right.

What’s Covered

• Workmanship on every repair for 365 days. If a covered repair fails within a full year, we come back and fix it at no charge, no negotiation.
• Free second visit if the repair fails. The 365-Day Done Right Promise includes a return trip at no cost to you, not a discounted one.
• Written guarantee on every repair. You get the promise in writing before we leave, included at no extra cost, not as an add-on.
• Written price before any work starts. The number on the page is the number on the invoice. Always, on every job, no exceptions.
• Manufacturer-backed materials from 7+ brands. We install and repair using materials from GAF, CertainTeed, Owens Corning, IKO, Atlas, Tamko, and Boral, so the products on your roof carry their own manufacturer backing too.
• Before-and-after photo documentation. You see exactly what we found, what we did, and what the finished work looks like, through The Relay Standard process.
• Background-checked, uniformed technicians. You know who is arriving at your home before they pull into your driveway.
• Cleanup and site care. We treat your property like a job site we have to answer for, which we do.

Our Satisfaction Promise

Here’s how the make-it-right process works if you’re not satisfied. Call us. A live person answers, 24/7, not a voicemail loop. We’ll walk through what you’re seeing. If it falls under the 365-Day Done Right Promise, we schedule the return visit and fix it at no charge. That includes the free second visit, the labor, and whatever repair is needed to correct the original issue. If you’re looking at something outside that window or a different concern, we’ll still come out, assess it honestly, and quote a written price before any work starts. You decide. No pressure, no runaround. Dylan Pace, the owner of Crestview Roofing Co Orlando, has built this business on the idea that a roofer’s word should be worth something in Orlando, where one bad thunderstorm can expose every shortcut. We don’t hide from callbacks. We document everything, we show you the photos, and we don’t consider a job done until you’re not thinking about your roof anymore.

Licensed & Insured Backing

A guarantee is only as good as the company standing behind it. Crestview Roofing Co Orlando is licensed and insured, which means the paperwork behind our promise actually has teeth. Licensing holds us to Florida’s roofing standards and building codes. Insurance protects you if something unexpected happens on your property during the work. Combined with our written guarantee and the 365-Day Done Right Promise, you have three layers of backing: the state’s requirements, the insurance coverage, and our own written word. That’s not marketing language. That’s the structure a homeowner should ask for from any roofer in Orlando before letting them walk the roof. Ask us anything about our credentials. We’ll answer directly.

Written by Dylan Pace, Owner at Crestview Roofing Co Orlando, serving Orlando since 2000.